Crescendo

Terms of Service

Version 1.0.0 · Effective 7/23/2026

Terms of Service

The short version

This is a plain-language summary. It is not the full agreement — the numbered sections below control if anything conflicts.

  • What we are. Crescendo Music Academy is an online music-lesson video platform. You can watch some lessons for free, subscribe for all-access, or buy a single course or lesson.
  • Who can use it. Our service is for people in the United States. Only an adult can open an account and pay. A teen (13–17) can get a restricted login only after a guardian approves it. A child under 13 has no login and is managed by a parent.
  • One learner per purchase. At launch, a subscription covers one assigned learner, and a one-time purchase gives one learner a license. You choose the learner before you pay, and you can't reassign it yourself at launch.
  • Subscriptions auto-renew. We show you the price and renewal terms and ask for your clear consent before charging. It keeps renewing until you cancel. You can cancel anytime, by yourself, through the billing portal — and you keep access until the end of the period you already paid for.
  • Refunds aren't automatic. Canceling stops future charges but doesn't automatically refund the current period. Refunds are handled case by case.
  • The content is for you, streaming only. Your access is personal and non-commercial. Don't download, copy, share your login, record the screen, resell, or try to get around our access controls. We keep the rights to our content and platform.
  • We try hard but can't promise perfection. The service is provided "as is," our liability is limited, and disputes are governed by the law described below.
  • We'll tell you about big changes. If we make material changes to these terms, we'll give you notice.

Questions or accessibility requests: [email protected].

1. Who we are and what these terms cover

These Terms of Service ("Terms") are a legal agreement between you ("you," "your") and Crescendo Music Academy, a sole proprietorship operating under the name Crescendo Music Academy from Houston, Texas, which operates the Crescendo Music Academy website and service ("Crescendo," "we," "us," "our," the "Service").

Our mailing address is Crescendo Music Academy, Houston, Texas, USA — contact by email preferred. You can reach us at [email protected].

By creating an account, buying access, or using the Service, you agree to these Terms. If you are agreeing on behalf of a learner in your household (for example, as a parent or guardian), you also agree to these Terms for that learner's use.

These Terms incorporate, where they apply to you:

  • our Privacy Policy, including its Children's Privacy section for parent-managed learners under 13;
  • our Subscription and Automatic-Renewal Terms (the "Subscription Terms"); and
  • any additional terms shown to you at checkout for a specific offer.

If one of those documents conflicts with these Terms on a topic it specifically covers (for example, the Subscription Terms on billing), that more specific document controls for that topic.

How you accept these Terms. We ask you to affirmatively accept these Terms (for example, by checking a box or clicking a button) when you create an account or check out. Simply browsing public pages is not how the paid agreement is formed — the paid agreement is formed when you accept at checkout.

2. Eligibility and who may hold an account

The Service is for the United States only. We offer and intend the Service for users located in the United States. We may block or restrict access from outside the United States, and you agree not to use the Service from a location where we do not offer it. The Service is offered throughout the United States.

Account and learner roles work like this:

  • Adult account holders. Only an adult (18 or older, or the age of majority in your state) with the legal authority to do so may create an account, buy access, manage learners, and act as a guardian. The account holder is the billing party.
  • Teens (13–17). A user who is 13 through 17 may use a restricted login only after the required guardian approval, and only for the access assigned to them. A teen may not be the billing owner and may not buy access.
  • Children under 13. A child under 13 has no independent Crescendo login. A child may use only a parent-managed learner profile, and only after we receive verified parental consent through our required process. The managing parent or guardian is responsible for the child's use.
  • Authority is not assumed. Being an account holder, purchaser, household member, administrator, or instructor does not by itself give you guardian authority over a learner. We may require renewed verification or guardian approval when authority or a learner's age band changes, and we may pause access until that is complete.

You promise that the information you give us is accurate and that you have the authority you claim over any learner you manage.

3. Your account and security

  • Keep your account credentials confidential. You are responsible for activity that happens under your account, except to the extent it results from our own failure to provide reasonable security.
  • One login is for one person. Do not share your login, and do not let anyone outside your authorized household or approved learning relationship use your access.
  • Tell us promptly if you believe your account has been accessed without your permission at [email protected].
  • We use Google sign-in for authentication. You are responsible for keeping the Google account you use to sign in secure.

We may suspend or limit an account when we reasonably believe credentials are being shared or misused (see Section 12).

4. What the Service offers

Crescendo publishes music instruction as courses (a group of lessons) and standalone lessons (a single lesson not tied to a course). The launch instrument is piano; we may add more instruments over time.

Content is offered in three ways:

  • Free public lessons. Some lessons and previews are free to watch and do not require an account.
  • All-access subscription. A recurring paid subscription that unlocks the subscription-tier catalog for one assigned learner (see Section 5).
  • One-time purchases. A one-time payment for a specific course or standalone lesson, which creates one learner license (see Section 5).

We decide which content is free, subscription, or one-time, and we may change a content item's availability, tier, or catalog placement over time (see Section 11). Access to any given item also depends on its publication status, the paid period, and the learner it is assigned to.

5. Learner assignment — one learner per paid offer

This is important, so we state it plainly. At launch:

  • A subscription includes access for exactly one learner that you assign.
  • A one-time purchase of a course or standalone lesson creates exactly one learner license.
  • You choose that learner before checkout. Access is granted to that specific learner, not to your whole household or to your account generally.
  • There is no self-service reassignment at launch. You cannot move a subscription or a one-time license from one learner to another on your own. If you have an assignment problem, contact support and we will handle it manually where appropriate.

This fixed one-learner capacity is a deliberate launch design. We may offer larger or reassignable capacity in the future, but only through a new, clearly described offer — not by silently expanding what an existing plan covers.

A one-time license is initially assigned to the learner you choose at checkout. It may be reassigned only manually by us, through support, where we decide it is appropriate. A one-time license is revoked if the related payment is refunded or reversed, and it may be suspended while a payment dispute is open.

6. Billing, subscriptions, and automatic renewal

Our payment processor is Stripe. We do not collect or store your full card number ourselves; Stripe handles payment details under its own terms.

Our Subscription and Automatic-Renewal Terms contain the controlling, plan-specific billing terms and the exact price and renewal disclosures. The summary below explains how billing works.

6.1 Prices and taxes

  • The price, billing frequency, and what's included are shown to you at checkout before you pay. The All-Access subscription is US$49.97 per month, billed monthly, with no free trial or promotional period. One-time course and lesson prices are shown on each item's page and at checkout.
  • Sales tax. Purchases are processed by Stripe under its Managed Payments (merchant-of-record) service. Stripe calculates, collects, and remits applicable sales or use tax, and the price shown at checkout excludes tax where applicable; any tax is shown before you complete checkout.

6.2 Automatic renewal and your consent

  • Subscriptions automatically renew for the stated period at the disclosed renewal price, and we charge your saved Stripe payment method at each renewal, until you cancel.
  • Before we charge you, we show the price, the billing frequency, that it renews until canceled, and how to cancel, and we ask for your express, affirmative consent next to those terms. Creating an account or accepting these general Terms is not a substitute for that specific recurring-charge consent.
  • After you subscribe, we send you a confirmation that includes the key offer terms, how to cancel, and how to reach support.
  • If we change the subscription price or a material renewal term, we notify you in advance and the change applies only to billing periods that begin after the notice, and we send any renewal reminders that state law requires.

6.3 Canceling

  • You can cancel at any time, by yourself, through the customer billing portal reached from your account. Canceling is at least as easy as signing up and does not require a phone call or an email to a person.
  • Canceling stops future renewal charges. It does not end your current paid period early — you keep access until the end of the period you already paid for, and your account shows the effective cancellation and access-end dates.

6.4 Failed payments

  • If a renewal payment fails (for example, an expired or declined card), your learning access may be paused until payment is updated. We direct the account holder to the billing portal to fix the payment method.
  • We may retry the charge and may cancel a subscription that remains unpaid, consistent with the Subscription Terms.

6.5 Refunds

  • Refunds are not automatic. Canceling a subscription does not automatically refund the current period, and a one-time purchase is not automatically refundable.
  • Refund and cancellation requests are handled by our operator on a case-by-case basis through our payment processor. We (or our operator) issue any refund we decide is appropriate or that the law requires. To ask about a refund, contact [email protected].
  • If a payment is refunded or reversed, the related access ends. If you dispute a charge with your bank (chargeback), we may suspend the related access while the dispute is open and restore it if the dispute is resolved in our favor.
  • Our refund policy. One-time purchases and digital products are non-refundable once access is granted. Canceling a subscription stops future billing, and access continues through the end of the paid billing period. We may grant discretionary goodwill refunds case by case, processed through Stripe; granting one does not create an obligation to grant a refund in any other case. We correct billing errors, including duplicate charges, by refunding the erroneous amount.

7. Your license to the content, and what you may not do

When you access free, subscribed, or purchased content, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable license to stream that content for private, non-commercial educational use by the assigned learner. That's the whole scope of the license — you don't get ownership of the videos, diagrams, annotations, or any other materials.

You may not:

  • download, record, screen-capture, rip, copy, or store the video or other streamed content, except for any save/progress features we provide within the Service;
  • redistribute, publicly display, broadcast, resell, rent, sub-license, or share the content with anyone outside the assigned learner;
  • share your login or let anyone other than the assigned learner use your access;
  • use the content for any commercial purpose, including teaching paying students from our materials or building a competing product;
  • scrape, crawl, harvest, or use bots or automated tools to access, index, or copy the Service or its content;
  • remove, alter, or obscure any copyright, trademark, or other proprietary notice; or
  • circumvent, disable, or attempt to bypass any access control, signed-URL mechanism, entitlement check, rate limit, or other security or usage restriction.

About our access controls. We use signed video links and server-side entitlement checks to control access. These reduce casual copying but are not a promise that content cannot be captured — please treat the content as protected regardless. Screen recording, credential sharing, and other prohibited copying are violations of these Terms even where our technical controls do not stop them, and we may suspend or terminate access for such abuse (see Section 12).

We (and our content author and licensors) retain all right, title, and interest in the Service and all content, including the software, trademarks, course materials, videos, instrument diagrams, and annotations. Nothing in these Terms transfers any of those rights to you except the limited streaming license above.

8. Acceptable use

You agree not to:

  • break the law or infringe or violate anyone's rights, privacy, intellectual property, or safety;
  • impersonate anyone, or claim guardian or purchasing authority you don't have;
  • upload or transmit malware, or attempt to interfere with, overload, or disrupt the Service or its infrastructure;
  • probe, scan, reverse engineer, decompile, or attempt to derive source code or underlying methods of the Service, except to the limited extent that applicable law permits despite this restriction;
  • access accounts, learner data, or content you are not authorized to access; or
  • use the Service in any way that is inconsistent with the one-learner-per-offer model in Section 5 or the content license in Section 7.

9. Feedback

If you send us ideas, suggestions, or feedback about the Service, you agree we may use them without restriction or obligation to you, and you grant us a non-exclusive, royalty-free, perpetual license to use them to operate and improve the Service. You will not knowingly send us anything you are not free to share.

The Service does not offer user uploads or public submissions, so this section applies only to feedback you send us.

10. Accessibility and accommodations

We aim to make our instructional content and interfaces accessible, including reviewed captions or an equivalent accessible transcript for public instructional video, keyboard operability, and sufficient color contrast.

If you need an accommodation or encounter an accessibility barrier, contact us at [email protected] and we will work with you in good faith. Email us describing what you need; we aim to respond within 5 business days and to provide the requested content or an equivalent alternative.

11. Service availability, changes, and discontinuation

  • We work to keep the Service available but do not promise uninterrupted or error-free operation. The Service may be unavailable for maintenance, updates, provider outages, or events outside our reasonable control.
  • We may add, change, remove, or reorganize content and features over time.
  • If we materially reduce the paid access you already bought, we will handle it consistent with the offer you accepted and applicable consumer-protection law (which may include continued access, a substitute, or a refund where required).
  • We do not make a specific uptime or availability commitment. Content you bought through a completed one-time purchase remains available for as long as we operate the Service; if we discontinue content you purchased, we handle it as described above — continued access, a substitute, or a refund where required.

12. Suspension and termination

  • By you. You can stop using the Service at any time, cancel a subscription (Section 6.3), and request account closure through our published process.
  • By us. We may suspend, restrict, or terminate access to protect users, investigate suspected abuse (including credential sharing or prohibited copying), comply with law, or address a material violation of these Terms. Except where doing so would be unsafe or is legally restricted, we will give you notice and a path to have the action reviewed.
  • What survives. Closing an account does not delete records we must keep for a narrow legal, accounting, security, or dispute purpose. Deletion of your personal data follows the process in our Privacy Policy. The sections of these Terms that by their nature should survive termination (including content ownership, license restrictions, disclaimers, limitation of liability, indemnification, and dispute resolution) survive.

13. Disclaimers

Please read this section carefully.

The Service and all content are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that content will meet your expectations, or that using the lessons will produce any particular musical result. Instruction is educational and general in nature.

Some states do not allow certain warranty disclaimers, so parts of this section may not apply to you.

14. Limitation of liability

Please read this section carefully.

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or lost goodwill, arising out of or relating to the Service or these Terms, even if we were advised of the possibility.
  • Our total liability for all claims relating to the Service or these Terms is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim (or, if you paid nothing, a nominal amount of US$100).

Some states do not allow certain limitations, so parts of this section may not apply to you, and nothing here limits liability that cannot be limited by law (such as for our own gross negligence, willful misconduct, or certain statutory consumer rights).

15. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold us harmless from third-party claims, damages, losses, and reasonable costs (including reasonable attorneys' fees) arising out of: your misuse of the Service; your violation of these Terms or applicable law; your infringement of someone else's rights; or your prohibited copying, sharing, or redistribution of content.

We will notify you of any such claim, and you agree to cooperate in the defense. We may take over the defense of any claim at our own expense.

16. Dispute resolution and governing law

  • Governing law. These Terms are governed by the laws of the State of Texas and applicable US federal law, without regard to conflict-of-laws rules.
  • Venue. Except where applicable law gives you the right to bring a claim elsewhere (for example, in small-claims court or your home jurisdiction as a consumer), the state and federal courts located in Harris County in the State of Texas have exclusive jurisdiction.
  • Small claims. Nothing here prevents either party from bringing an individual claim in small-claims court where it qualifies.
  • No arbitration. These Terms do not include a binding arbitration clause or a class-action waiver. Disputes are resolved in the courts described above, or in small-claims court where the claim qualifies.
  • Informal resolution first. Before filing a formal claim, please contact us at [email protected] so we can try to resolve the issue.

17. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will give you appropriate notice (for example, by email or an in-product notice) and, where required by law or the nature of the change, ask you to affirmatively accept the new version. Changes are effective on the stated effective date. If you keep using the Service after a change takes effect, you accept the updated Terms, except where the law requires your explicit consent.

Each published version is dated and versioned, and we retain the version you accepted with your transaction.

18. General

  • Entire agreement. These Terms, together with the documents they incorporate, are the entire agreement between you and us about the Service.
  • Severability. If any provision is found unenforceable, the rest stays in effect and the unenforceable provision is limited to the minimum extent necessary.
  • No waiver. Our failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Notices. We may give you notice by email, through the Service, or by posting. You can reach us at the contact below.

19. Contact

Crescendo Music Academy A sole proprietorship operating under the name Crescendo Music Academy Houston, Texas, USA — contact by email preferred [email protected] (support, legal, billing, privacy, security, refund, and accessibility requests)

Effective date: July 23, 2026 Document version: 1.0.0